Welcome to The Meads Medical Practice Limited website
If you need URGENT medical help or advice you have the following options:
- NHS 111 - dial 111 from a landline or mobile
- DMC walk in centre, Sheppey Hospital open 8am to 8pm, 7 days a week
- Health Help Now App - www.healthhelpnow-nhs.net
The public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
ORc. Loss or alteration of taste or smell
The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone.
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.
If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Advice to patients
In these challenging times we are very grateful for your support. Please note that unfortunately we are unable to:
- Offer any advice on self-isolation or social distancing. Please consult the gov.uk website, or NHS111 website above for further information including advice for at risk groups.
- Issue any medications other than your regular repeats including ‘rescue packs’ – there are no supply issues. We also cannot issue medications early. Please do not ask for “just in case” supplies.
- If you need an urgent prescription please call us and book a telephone consultation
- Issue MED3 (sick certificates) to cover any period of self-isolation – this is being managed by NHS 111. Please access use the link https://111.nhs.uk/isolation-note/ to get your Unique Reference Number – or call NHS 111 if you do not have internet
Practice Update 10th June 2020
The surgery has remained open throughout the Covid-19 outbreak. We are now looking at ways of returning to more familiar ways of working as we emerge from lockdown.
We know that during these difficult months you may not have felt able to contact the surgery – maybe you were worried that we were only focussing on Covid. You may have been isolating or shielding.
If you do have any symptoms you are worried about please don’t hesitate to contact us and we will arrange for a clinician to contact you, or fix up an appointment if you need one.
We have strict hygiene measures in place and are limiting the number of patients in the surgery at any one time so you are able to visit us safely.
From Monday 15th June 2020 we are able to take bookings for routine face to face GP appointments again, providing that you have no symptoms of coronavirus and have not been in contact with anyone who has.
Reducing the risk of infection
We are working hard to reduce the risk of infection to anyone working in or visiting our practice. From Monday 15th June 2020 the front door will be open and we will be operating a one way system for all patients (the disabled entrance is still open for those who need it). Regular cleaning is taking place and numbers of patients in the building will be limited.
We are still implementing the following precautionary, temporary measures. Please note that all essential services are still being provided and the practice remains open.
- Requests for appointments are being taken by telephone only and assessed by a clinician. If you need to be seen, an appointment will be arranged for you. This includes visits to patients at home if clinically indicated.
- Prescriptions are being processed as usual -please leave your requests in the box at the front door. This is regularly monitored. You can also email requests to us on firstname.lastname@example.org Medications can be collected from your nominated pharmacy NOT from the surgery.
- All visitors will be expected to use the hand sanitiser upon entry and wear a face covering.
- Documentation such as blood forms and MED3s can still be collected from the practice, but we can arrange to post or email them to you if this is helpful. MED3s for patients self-isolating due to suspected Coronavirus must ring NHS111 for a Unique Reference Number (URN) which will be accepted by the Department of Work and Pensions (DWP)
We apologise for any inconvenience caused, but hope you will understand our efforts to try and keep our practice infection-free.
Please note that we are unable to provide medical certificates if you are unable to return to work for childcare or shielding reasons. This is an employment matter and should be discussed with your employer directly.
If you have been referred to the DMC Healthcare dermatology service between April 2019 and June 2020 and have not been seen or have any concerns about the service, there is a helpline available:
0300 555 0708 Monday to Friday 9am – 6pm (messages can be left outside these hours)
The DMC Healthcare dermatology service has been suspended and a new interim service put in place to rapidly see all patients.
Find out more at:
Cervical Screening Scam
We have received reports today of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.
These messages are not from the NHS Cervical Screening Programme. They would not contact patients via text message.
The Action Fraud Line has been contacted.
Do not provide your details to anyone who may be posing as the screening team. Please contact the Surgery if you receive such a text message.
Kent and Medway Screening and Immunisation website:
We are now using Doctorlink which allows you access to key medical advice and services 24/7. For more information and to sign up please visit:
Pharmacy Managed Prescriptions
From the 1st July 2019, all Pharmacies in Swale will no longer be able to request repeat prescriptions on behalf of patients.
Patients will now need to request their own repeat prescriptions directly with the Practice either in person, via the My GP app or via email at email@example.com *
Patients will be responsible for ordering their own repeat prescriptions in advance and must allow 48 hours for them to be processed before collecting.
This is a Swale-wide action and has been implemented by the Swale Clinical Commissioning Group (CCG).
*There may be some exceptions for vulnerable, high risk patients. If you feel that you fall into these categories, please discuss this with us.
Named, allocated GP
All our patients have a named, allocated GP. These have been allocated alphabetically and you can find out who your named GP is by asking one of our reception staff. If you would like your named GP changed to reflect the GP that you normally see please ask and we can arrange that for you. Please be aware that you do not only have to see your named GP, you are still free to choose to see whichever GP you wish. Please also be aware that if you have an urgent problem and you need to be seen on the day you will see the most appropriate member of the clinical team on duty that day.
MENTAL HEALTH MATTERS
Are you feeling distressed, frightened, overwhelmed or that things are too much for you?
Don’t know where to turn to get mental health support?
Your Safe Haven @ Medway offers out of hours mental health support to any residents of Kent and Medway aged 16 or over, including healthcare professionals.
You can access one-to-one emotional support from trained mental health professionals. They also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to you.
To contact your Safe Haven @ MedwayCall: 07850 901151 or 07808 795036 Or email at: Medway.firstname.lastname@example.org Calls and emails are monitored between 6pm-11pm.
We are now using Chain SMS to message patients!
Chain SMS is...
A system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it...
- Reminders or notifications (e.g. prescription ready)
- Responding to simple queries (e.g. if you had a quick question about your medication)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
The practice name will always be at the bottom of the message. You won't always be able to reply them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
Upcoming afternoon closures for staff training in 2020
Wednesday 19th August 2020
These closures are for Swale-wide staff training:
On these afternoons if you have an urgent medical problem which cannot wait until the surgery re-opens, please call 111 to access the out of hours service. This service is free to call from both landlines and mobiles.
KENT AND MEDWAY CCG
For information about the Kent and Medway Clinical Commissioning Group or to get involved with providing patient feedback to help decision making regarding health service provision for this area visit:
The Meads Medical Practice
Statement of Purpose
The Meads Medical practice delivers general and enhanced medical services from a newly-built surgery in Quartz Way, Sittingbourne which opened in 2015. It has a long-established good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.
The Practice aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner, maintaining the values of traditional General Practice in the modern world.
We value all our patients and will:
Treat you with respect and courtesy at all times
Provide you with advice and treatment in a timely manner
Help you make decisions about your health by treating you with respect
Discuss available treatments and refer you on to other experts where necessary
Act as your advocate and use through health care services
Maintain confidentiality in what we discuss and the records we keep on behalf
Keep up to date with developments in health care by continuing to learn
Work together with our Patient Group to bring about improvements to our services
We value our staff and will:
Welcome the contribution of each team member
Build a mutually supportive environment which is safe and friendly
Encourage responsible involvement in our business
Treat everyone fairly
Promote openness and honesty
Have a zero tolerance of all forms of abuse
Operate on a financially sound basis.
Health and care professionals provide care as a local team. This means that the right people can work together to ensure your care is planned and co-ordinated. They work within strict rules and focus on getting the best outcomes for their patients. They are ethically accountable to their professional bodies for their actions, including on what is appropriate to share and when. Sharing is subject to strict written agreements and/or contracts on how it will be used with tight controls to maintain confidentiality and security.
GP Earnings 2017/18
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Meads Medical Practice in the last financial year was £61,301 before tax and national insurance. This is for 2 full time GPs, 1 part time GP, and 3 locum GPs who worked in the practice for more than 6 months.
CQC Report - March 2018
To view the full report and information on the CQC website, please click here
CQC Quality Report
The Meads Medical Practice is pleased to confirm that the Care Quality Commission rated the practice as "Good" following a practice inspection in March 2018.
The CQC inspection report highlighted many areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care. It also recognises our efforts to help patients access the right care in the right place within the urgent care system and provide continuity of care for those with long term conditions. We were also very pleased to see that our efforts to be innovative and supportive to both our patients and staff were reflected.
We are confident that future CQC inspections will continue to reflect the high standards to which we aspire.
(Site updated 22/07/2020)